MANAGING YOUR SUBSCRIPTION
When registering as a subscriber, you must provide us with accurate, complete and up-to-date information, as requested. We may at any time request a form of identification to verify your identity.
It is your responsibility to inform us of any changes to your subscription details. If you wish to change any of your subscription details, you will need to contact Customer Service on 1300 884 434.
To have your subscription redirected to a new address, you must give us at least 10 business days' notice.
PROCESSING AND PAYMENT
It is your responsibility to provide valid payment details. Financial Standard will process your digital subscription purchase as promptly as possible. Please allow 14 days for delivery of the paper to commence. You should consult your accountant about your eligibility to claim your subscription as a tax deduction.
The costs of all subscription are made clear during the order process. You agree to pay the cost stated at the time of your order. All costs are in Australian Dollars (AUD).
Financial Standard reserves the right to change subscription costs at any time. We will provide you with written notice if the cost of a subscription changes from the specified cost at the time of your order.
Any changes to your standard subscription cost will take effect at the time of your subscription renewal.
a. You must call or email Financial Standard Client Services to cancel your subscription. You may notify us of your intent to cancel at any time, but the cancellation will not become effective until the end of your current billing period. You will continue to have the same access and benefits until the end of your current billing period. All prior charges are non-refundable
A cancellation fee may apply to Upfront Subscriptions cancelled prior to expiry of the applicable term. This is due to administrative costs incurred in processing a cancellation. A $25 cancellation fee may apply to any subscription of 4 days or less per week. A $50 cancellation fee may apply to a subscription of 5 days or more per week. A pro-rata refund of the balance of the term of your Upfront Subscription will be provided, less the cancellation fee, except in the following cases:
- No refund is given to Customers on a promotional rate;
- No refund is provided on subscriptions cancelled within 2 months of the expiry of the term; and
- No refund is provided if the amount to be refunded is less than $10.00.
b. Financial Standard reserves the right to suspend or cancel your subscription at any time in its absolute discretion. In the event that Financial Standard cancels your subscription, you will receive a pro-rata refund for the balance of the term on your Upfront Subscription.
Unless otherwise provided for in these Terms and Conditions, all charges billed are non-refundable.
FINANCIAL STANDARD HAS THE RIGHT TO CHANGE DIGITAL PRODUCTS
Financial Standard reserves the right to modify the content, inclusions, features and structure of any digital product at any time. In the event your subscription package will be affected by a change, you will be given 14 days' prior notice of the change.
Financial Standard does not guarantee that our digital products will be available without interruption at all times. In the event of a problem or interruption, Financial Standard will endeavour to restore the full availability of our affected products.
Financial Standard is not liable for any loss or damage that may arise as a result of any error by you or incorrect information supplied by you.
OUR CONTACT DETAILS
To contact the Financial Standard Subscription Service about your subscription or to find out more information:
Financial Standard Subscriptions Department
Customer Service Hotline: 1300 88 44 34
Tel: +61 2 8234 7500
Fax: +61 2 8234 7599
Level 7, 55 Clarence Street
Sydney NSW 2000 Australia
PROCESSING AND PAYMENT
It is your responsibility to provide valid payment details. Financial Standard will process your event registration as promptly as possible. You should consult your accountant about your eligibility to claim your event registration as a tax deduction.
The costs of all event registrations are made clear during the order process. You agree to pay the cost stated at the time of your order. All costs are in Australian Dollars (AUD).
Financial Standard reserves the right to change event registration costs at any time.
CANCELLATIONS AND REFUNDS
You must call or email Financial Standard Client Services to cancel your event registration at least 14 days before the event date.
No refund within 14 days of the event, however name changes are permitted.
Financial Standard reserves the right to suspend or cancel your event registration at any time in its absolute discretion. In the event that Financial Standard cancels your registration, you will receive a full refund.
Changes to attendee names are permitted. Please contact us with changes to attendee names.